<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: PRTG Administration Tool on Remote Probe Systems

If you start the PRTG Administration Tool on a system on which a remote probe runs, you can define various probe-related settings, restart services, and view log information. You can also change many of these settings via the system administration and the probe settings in the PRTG web interface.

icon-i-round-redThis section describes the available settings in the PRTG Administration Tool when you open the tool on a remote probe system. This is not the complete set of available settings. If you need access to all available settings regarding your whole PRTG installation, open the PRTG Administration Tool on the PRTG core server machine.

icon-i-round-redSettings you make here are only valid for the installation running on the computer on which you open the PRTG Administration Tool. To change settings for a different installation, for example, a different remote probe installation, log in to that computer and open the program there.

Start the PRTG Administration Tool

From the Windows start menu, select the PRTG Network Monitor folder and click PRTG Administration Tool to open the application.

The PRTG Administration Tool has the following tabs:

After you have changed settings, click the Save & Close button. A new window opens where PRTG asks you to agree to restart the PRTG core server service. Click OK to proceed.

Restart Services

Restart Services

Probe Settings for Core Connection

Define general settings regarding the probe and probe connections.

Probe Settings for Core Connection

Probe Settings for Core Connection

Probe Settings

Name of Probe

Enter a meaningful name to identify the probe. PRTG shows this name, for example, in the device tree, and in all alarms by default. Enter a string.

Reconnect Time

Define the time that PRTG waits until the probe tries to reconnect to the core server if the connection fails. Enter an integer value.

Connection to PRTG Core Server

These settings affect the way the probe (local probe, hosted probe, or remote probe) connects to the core server. PRTG automatically detects the type of probe and shows the correct settings.

Server (IPv4 address or DNS name)

If this probe is configured as the local probe of the PRTG core installation, it connects to the core via 127.0.0.1, which you cannot change.

If this probe is configured as a remote probe, enter the IP address or Domain Name System (DNS) name of the core server.

Probe GID

The Probe GID (global ID (GID)) is a unique identifier for the probe. We recommend that you do not change it.

Exception: If you substitute an existing remote probe from a different computer, you have to copy the GID from the old probe to the new probe. To do so, click the Edit GID... button and confirm the warning with Yes. You can then change the value. You cannot change the GID for a local probe.

icon-i-roundYou can deny GIDs under System Administration—Core & Probes in the PRTG web interface. If you remove a remote probe from the device tree or if you deny a remote probe after installation, PRTG automatically enters its GID in the Deny GIDs list.

Probe Access Key

You do not need an access key for local probe connections.

On a remote probe, the Probe Access Key must match one of the access keys in your PRTG core server installation. If it does not match, the remote probe is not able to connect to the core server.

icon-book-arrowsFor more information, see section System Administration—Core & Probes.

icon-i-roundCheck also the allowed and denied IPs in System Administration—Core & Probes to ensure that the PRTG core server accepts the IP address of the remote probe.

Confirm Access Key

If you enter an access key for a remote probe, enter it in this field again to assure correctness.

Path for Probe Data Storage

Path

Select the directory where PRTG stores configuration and monitoring data. Click the ... button to choose a different folder on your system.

icon-i-redBefore you change the path, make sure you stop both the PRTG core server service and the PRTG probe service and copy all data to the new location.

Language for the PRTG Administration Tool for Remote Probes

<your language>

Choose the language for the PRTG Administration Tool on your remote probe. The default is English.

Probe Settings for Monitoring

Probe Settings for Monitoring

Probe Settings for Monitoring

Probe Settings for Monitoring

Define the IP address used for outgoing monitoring requests.

  • If more than one IP is available on the current system, you can specify the IP address that PRTG uses for outgoing monitoring requests of certain sensors.
  • This setting is used for sensors using the following connection types: HTTP, DNS, File Transfer Protocol (FTP), Internet Message Access Protocol (IMAP), Post Office Protocol version 3 (POP3), Port, Remote Desktop, Simple Mail Transfer Protocol (SMTP), and Simple Network Management Protocol (SNMP).
  • The setting is valid for all monitoring requests that are sent from this probe.
  • This setting is useful for devices that expect a certain IP address when queried.
  • The default setting is auto. PRTG selects an IP address automatically.

icon-i-round-redThis feature does not support all sensors for technical reasons.

icon-i-redIf you change this setting, some sensors might stop working. For example, sensors might show a Down status if the IP address is blocked on the way to or directly on the monitored device.

Outgoing IPv4

Define the IP address for outgoing requests using the IPv4 protocol. The list shows all IP addresses available on the current system. Choose a specific IP address or select auto.

Outgoing IPv6

Define the IP address for outgoing requests using the IPv6 protocol. The list shows all IP addresses available on the current system. Choose a specific IP address or select auto.

icon-book-arrowsFor details about the basic concept of IPv6 in PRTG, see section IPv6.

Service Start/Stop

You can manually stop and start PRTG services. For connected probes, click Start Probe Service to start the service or Stop Probe Service to stop it. Both actions usually take from a few seconds up to several minutes to complete. You can also restart the PRTG core server and connected probes via the PRTG web interface under Administrative Tools.

icon-i-roundWe recommend that you set a schedule for automatic restarts.

Service Start/Stop

Service Start/Stop

You can also define a restart schedule on the Settings tab of a probe under Restart Options, in the PRTG web interface.

Scheduled Restart settings

icon-prtg-on-demandThis setting is not available on the Hosted Probe of a PRTG hosted by Paessler instance.

Restart Options

For best performance, we recommend that you regularly restart the Windows servers on which PRTG runs. Define if you want to schedule an automatic restart:

  • No scheduled reboot or service restart: Do not perform a scheduled restart of services automatically. We recommend that you manually restart PRTG every few weeks. You can initiate a restart of your PRTG core server and probes under System Administration—Administrative Tools in the PRTG web interface.
  • Scheduled restart of PRTG services: Restart all PRTG services on the system where this probe runs. If you select this option on the local probe, the PRTG core server restarts as well. Define a schedule under Restart Schedule.
  • Scheduled system reboot (recommended): We recommend this setting although it is not the default setting. Define a schedule under Restart Schedule. We recommend that you restart Windows servers once a month for best performance.

Restart Schedule

This field is only visible if you select a schedule option above. Choose how often you want to restart PRTG services or the Windows server:

  • Once per week: Select a day and a time below.
  • Once per month (recommended): Select a day of the month and a time below.

Day

This field is only visible if you select a schedule option above. Select a day of the week (Monday to Sunday) or month (1st to 30th or Last). If you select Last, PRTG initiates the restart on the last day of the month, regardless of how many days the month has.

icon-i-roundIf you select a date that does not exist in every month (for example, the 30th day in February), PRTG automatically initiates the restart on the last day of this month.

Time

This field is only visible if you select a schedule option above. Select the time of day when PRTG performs the restart.

icon-i-roundYou get a Windows warning message 10 minutes before the restart to inform you if you are a currently logged in user. The actual restart time can differ by up to 30 minutes from the settings you enter here.

icon-i-roundYou can also define a restart schedule on the Settings tab of a probe, section Scheduled Restart Settings, in the PRTG web interface.

Logs and Info

Logs and Info

Logs and Info

Log Files

Open Log Folder...

Open the PRTG Network Monitor data directory on your hard disk drive to access all logfiles that PRTG creates.

Send Logs to Paessler...

Open an assistant to send logfiles to the Paessler Support Team. See Send Logs to Paessler for details.

icon-i-roundYou can also send logfiles with the support bundle via the Contact Support option in the PRTG web interface.

Open Support Ticket...

Open the support form on the Paessler website in a browser window.

icon-i-roundIf you need help, we recommend that you use the Contact Support option in the PRTG web interface instead.

The About section shows information about the version of installed PRTG programs and copyright information.

Send Logs to Paessler

icon-i-roundYou can also send logfiles with the support bundle via the Contact Support option in the PRTG web interface.

Send Logs to Paessler

Send Logs to Paessler

If you open a support ticket, Paessler Support might ask you to send logfiles for further analysis. With the Send Logs to Paessler... button, PRTG automatically collects, compresses, and sends your logfiles to our FTPS server.

Send Logs to Paessler

Name

Enter your name.

Email

Enter a valid email address. You can provide any of your email addresses, but we recommend that you use the email address of your PRTG account, which PRTG enters by default.

Ticket No.

This field is optional. If you have already opened a ticket with Paessler Support, provide the ticket number here. Your files are then automatically associated with your ticket.

Enter the ticket number starting with PAE followed by four or more digits, for example, PAE12345. If you do not have a ticket number, leave this field empty.

Click the Send button to start the data upload. Ensure that FTPS and HTTP connections are allowed on this machine.

More

PRTG Manual:

Knowledge Base: Which ports does PRTG use on my system?

PRTG Administration Tool—Topics

Keywords: Automatic,Automatic Restart Options (Probe System),Configure,Configure Probe,Configure Reboot (automatic),Probe Administrator,Restart Options (Probe System),Scheduled Reboot (Probe System)